Medical Collection Supervisor

Medical Collections Supervisor is adept at leading account receivable collectors to maximize productivity and achieve monthly/quarterly receivable goals. The Supervisor will oversee quality audits, day-to-day operations, ensuring compliance with established procedures and policies. Serve as the primary point of contact for the Accounts Receivable Manager. The Collection Supervisor will oversee task and inventory assigned to the Collection Specialist, identifying issues and trends for improved outcomes. They are key to steady predictable cash flow, inventory reduction and AR collection quality.

Responsibilities:

• Identify and resolve insurance claim denials.

• Identify and communicate reimbursement and billing system opportunities to the Medical Collections Manager

• Review and diagnosis ETM Inventory

• Resolve insurance claim denials and no-response claims in a timely and efficient manner.

• Monitor trends and resolve payer issues.

• Create good teamwork and high morale.

• Monitor performance and challenge the team to meet goals while maintaining adequate staffing levels.

• Set clear expectations and hold staff accountable.

• Keep upper management abreast of both successes and opportunities.

• Perform standard supervisory tasks such as hiring new Medical Collections Specialists, performance reviews, performance counseling, conflict resolution, terminations, payroll, etc.

• Be a role model within the department by exhibiting mature leadership qualities such as positive outlook, confidentiality, respect, and team spirit.

• Direct Medical Collections Specialists in all aspects of the collection and billing process

• Achieve, monitor, and maintain acceptable adjudication percentages for assigned payer mix.

• Coordinate with other departments in identifying and resolving billing/collection difficulties.

• Monitor and maintain an elevated level of productivity and quality of work.

• Stay abreast of payer regulatory changes and communicate these to team members and Medical Collections Manager

• Generate and distribute standard and special reports as required.

• Develop relationships with carrier representatives to help speed resolution to adjudication.

• Assist Manager in developing and implementing departmental policies and procedures.

• Assure that HIPAA compliance guidelines are followed.

• Monitor the AR and ETM metrics for accuracy.

• Assist Manager and other Supervisors in coordinating weekly motivational meetings.

• Complete assigned Training sessions in the time allotted by management and maintain passing scores.

• All other duties deemed necessary by management.

Job Requirements: